Last Updated: August 1, 2025
Welcome to Juniper & Plume. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any agreements for marketing or consulting work. By engaging with us in any way—whether browsing the site, submitting a contact form, or signing a proposal—you agree to be bound by the Terms below.
If you don’t agree, please don’t use our website or services. No hard feelings.
Juniper & Plume (“we,” “us,” or “our”) is a marketing agency providing services such as (but not limited to) brand development, digital strategy, content creation, paid advertising, SEO, social media management, and consulting.
All services provided are defined in the client agreement, proposal, or scope of work (“SOW”) signed by both parties. We tailor each engagement based on business goals and timelines mutually agreed upon.
Unless stated otherwise, all services are delivered remotely and digitally. Any changes to the scope must be requested in writing and may be subject to additional fees.
To keep things moving, clients agree to:
Provide timely feedback, approvals, and access to required accounts or files.
Designate one primary point of contact.
Make payments on time as outlined in the proposal or invoice terms.
Not ghost us. (Seriously, we’re allergic to it.)
Failure to provide these can impact timelines and deliverables, and may result in project delays or cancellation.
Unless otherwise agreed, all invoices are due upon receipt and payable within Net 15. Late payments may incur a 5% monthly interest or a flat late fee of $75, whichever is greater.
Services may be paused or terminated for accounts past due. Retainer-based work is billed monthly and must be paid in advance to secure your spot.
We retain the rights to all drafts, concepts, and unapproved work.
Once final payment is received, you own the final, approved deliverables (unless otherwise noted).
We may showcase your completed work in our portfolio, website, or social media unless you specifically request otherwise in writing.
We take confidentiality seriously. Both parties agree not to share, sell, or misuse any proprietary or confidential information received during the project. NDA? Happy to sign it.
Either party may terminate the agreement with 14 days’ written notice. If work is terminated early, you’ll be invoiced for all hours or milestones completed up to that point.
No refunds will be issued for completed or partially completed work. Any prepaid but unearned retainers may be refunded at our discretion.
Let’s be clear: while we’re strategic wizards, we can’t guarantee specific business outcomes. We are not liable for:
Lost revenue or profits
Client-side implementation errors
Third-party platform outages or changes (we’re looking at you, Meta)
Our liability is capped at the total fees paid to us in the past 60 days.
We may recommend or use third-party tools (e.g., Canva, Meta, Google, Mailchimp). You’re responsible for maintaining any accounts and subscriptions. We’re not liable for service disruptions or breaches on those platforms.
The content on juniperandplume.com is for general information only and may not always be up to date. Don’t scrape, copy, or reproduce our content or branding without written permission.
Unless otherwise specified in your scope of work, each deliverable includes two rounds of revisions. Additional revisions may incur added fees. We believe in making it right—but not indefinitely.
We may update these Terms from time to time. The most current version will always be posted on this page. Continued use of our site or services after changes are posted means you accept those changes. Keep it classy, read the updates.
These Terms are governed by the laws of the state of Florida. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Ormond Beach, Florida.
If you have questions about these Terms, your project, or just want to say hi, you can reach us at:
Juniper & Plume
Email: prequel@juniperandplume.com
Phone: 386-355-7352
